WASHINGTON, D.C. – Starting Friday, Metro will be starting their Rush Hour Promise program.
WMATA released a statement today saying that rider with registered SmarTrip Cards will receive a credit to their card for future travel if their train or bus is delayed by 15 minutes or more. The program will begin during Friday morning’s rush hour commute.
WMATA says the program is automated. During weekday rush hours, it will track a commuter’s trip, and if that time exceeds the expected travel time range by 15 minutes or longer, then that customer will receive a credit directly to the SmarTrip card. For customers who pay with a stored value or using SmartBenefits, it will cover the full value of the delayed trip.
The program will cover Metrobus service as well. Because there is no “tap out” system in place for bus riders, Metro says there will be an online form that you can fill out to receive the Rush Hour Promise credit.
The program will not apply during certain situations. Those include major work or repairs when customers are notified in advance, severe weather events, and if the Metrobus is delayed by traffic, weather, or factors out of Metro’s control