WASHINGTON, DC. — 911 services were unavailable to DC residents last night for over 90 minutes after an equipment failure.
In a press conference the following morning, Director of DC Homeland Security Chris Geldart said, “We know this is an equipment failure. It was not a power failure,” and stated that the agency was looking into the cause. He also said they did not suspect nefarious activity or hacking was at fault.
Karima Holmes, Director of Office of Unified Communications, went on to say that service had been entirely restored.
“Our redundant switch is fully functional,” she said, “and we have confidence in our services.”
The backup center will remain up and running until the cause of the failure is identified.
Ten digit numbers were provided during the outage as an alternative for contacting the Metropolitan Police Department and DC Fire/EMS. Residents in need of police assistance were instructed to call the MPD Command Information Center at 202-727-9099, and to call 202-673-7197 for fire or EMS.