ANNAPOLIS, Md. – Right now, paying in cash is the only option at three major parking garages in Downtown Annapolis.
City spokesperson, Rhonda Wardlaw, explained preliminary reports show malware was found on pay machines in the Hillman, Gotts Court, and Knighton parking structures.
City officials said credit card information may have been stolen from thousands of people who parked in the facilities between December 23, 2015 and June 11.
A contracting company called, SP+, oversees the parking structure operations. On June 11, 2016, SP+ representatives notified the city that they noticed suspicious activity on the servers at the three parking facilities. SP+ had been advised that malware may have been installed on December 23, 2015, while garage management was under a previous parking vendor contract.
Lexi Forester told DCW50, she is likely one of the victims.
“I do know that I got a new credit card from my company a while back because they said I had some issues with my security so this may have something to do with it,” Forester said.
City officials said SP+ hired a third party company to do an in-depth investigation to determine the type of malware that was put on card readers and exactly how much personal information may have been stolen.
“I would encourage people to review statements carefully for unknown or unrecognized charges and then contact their bank,” advised Jeff Karberg, Director of Identity Theft Program with Maryland Attorney General’s Office.
He continued, “A case like this is tough because you can’t see the malware or the virus it is not something visual you can look for.”
City officials said the in-depth forensic analysis should conclude in the coming weeks, until then they are being proactive.
Many drivers that use the parking structures daily, told DCW50 they too are erring on the side of caution, cancelling their current cards and ordering new ones.