Starbucks New Technology for Drive Thru Ordering Accommodates Deaf Community
According to Buzzfeed, a Starbucks customer is capturing hearts across the web after she filmed herself ordering her drinks through a drive-thru screen using sign language.
Rebecca King, who is deaf, posted the video to Facebook on Tuesday saying, “Starbucks! This is what I’m talking about! Share it away! We can change the world.”
The video was filmed at a Starbucks store in St. Augustine, Florida. King was at the Starbucks with her friend and three children.
King, 28, told BuzzFeed News that she was “shocked” when she went to the Starbucks the other day and was able to sign with the barista. Her friends suggested she videotape the encounter the next time she was there, so she did.
In the video, King pulls up to the drive-thru and quickly signs at the screen. She then waits for a few minutes. When her barista, Katie Wyble, pops up. The two then communicate in American Sign Language [ASL] to complete the order using a video screen.
The video quickly went viral, and has since been seen more than 6 million times. Many people said they were amazed and thrilled that Starbucks was using technology to help accommodate all of their customers.